A little help, along the way.
The details on delivery, payments, and getting in touch with our team.
Good things, delivered.
We deliver within the Philippines. Enter your province, city or municipality, barangay, and street address at checkout so our team can prepare your delivery.
Standard delivery is ₱149.00, with free shipping on orders from ₱2,500.
Your delivery fee is shown before you place an order. Ask our team for the delivery estimate for your location. Courier tracking appears on your order page when the order ships.
Checkout your way.
You can shop as a guest or create an account. Accounts make it easier to save optional delivery addresses and see your order history.
Cash on delivery is available.
If you choose PayMongo, checkout opens its secure payment page. When QR payment is available, your order page shows the store's QR code: pay the total, then upload your receipt and enter its reference number. The store owner must verify QR payments before your order is marked paid. Group buys require upfront payment; cash on delivery is available only for regular purchases.
Returns & exchanges
Contact our team within 7 days of delivery for help with damaged or incorrect items. Statutory consumer rights remain applicable.
Contact our team with your order number and a description of the issue. Keep the item and its packaging while we help you with the next steps.
Wondering about something?
How do I find my order?
Open My orders. Sign in for purchases made with your account. If you checked out as a guest, use the private link on your order confirmation. Guest order links saved on this browser also appear in My orders.
Do I need to save my address?
No. Saved delivery addresses are optional. You can enter a new address for each delivery, and your order keeps the details you supplied at checkout. When store pickup is available, no delivery address is required.
I paid, but my order still says unpaid.
For QR payment, submit proof and the reference number from your order page. Your order stays unpaid while the owner reviews it. If proof is rejected, review the owner's note and submit corrected details. Do not pay again while awaiting review.
Payment confirmation may arrive after you return from the payment provider. Open your order page and select “Refresh status.” If your payment provider already shows a successful charge, contact our team with the order number and payment reference before paying again.
Can I change or cancel an order?
Contact the store team as soon as possible with your order number. The options depend on payment and fulfillment progress. A request is confirmed only after our staff has reviewed it; paid orders may require payment reconciliation before cancellation.
Let's talk.
Use the chat button on this page to leave a message for our store team. Include your order number when asking about a purchase. Please don't share passwords or card details in chat.
Messages are saved so our team can respond when available.